Monitor every call for quality & insights with AI Speech Intelligence

100% call coverage for QA, Compliance, and Business Insights, with 0% change in your BAU processes.

Request demo

Explore Solutions

Trusted by Leaders

HOW IT WORKS

From Calls to Actions,
Without Changing BAU Processes

Capture call recordings and metadata from existing telephony systems

Convert speech into transcripts with speaker separation and key signal detection

Automated QA scoring and compliance checks as per existing QA policies

Create alerts, tickets, coaching queues based on insights

Works with your existing systems

Dialers

CRMs

BI platforms

Support Tools

60% savings in OpEx

5% uplift in PTP conversion

18% reduction in escalations

BFSI-Native

Built for BFSI-grade compliance
and accuracy

Analyse every transcript

Remove noise, understand accents, and extract insights from every customer conversation

Intent Detection

Identify why customers call—intent, objections, and outcomes—across every conversation

Sentiment tracking

Detect stress, urgency, and intent signals to understand customer behaviour in real time

Compliance monitoring

Track disclosures, restricted phrases, and risks with real-time compliance alerts

capabilities

Replace Manual Sampling with
Continuous Monitoring

Audit 100% of calls

Turn every customer conversation into structured insight and audit-ready evidence without increasing operational overloads

Generate objective quality scores

Identify coaching gaps

Improve agent productivity

Learn more

Real-time breach detection

Move from reactive compliance reviews to real-time breach detection and structured escalation

Track disclosures & restricted phrases

Prioritise incidents with full audit trails

Define resolution timelines

Learn more

Convert unstructured voice data into insights

Turn every customer conversation into structured insight and audit-ready evidence without increasing operational overloads

Surface repayment intent, competitor mentions, and friction points

Generate next-best-actions for collections, sales, and support teams.

Score agents productivity and identify skill gaps for targeted coaching

Learn more

case studies

Outcomes of Collections control tower of a growing NBFC over 20 weeks

About Client

One of the leading NBFC with monthly loan disbursals > ₹500+ Cr

250 tele-agents handling collections calls

Mix of early, mid, and late bucket calling

Challenges

Only ~2% calls audited, many tone and compliance risks missed

TL spent hours on random sampling; coaching was inconsistent

PTPs captured but quality was weak (unclear commitment, missing details), leading to lower conversions

Learn more

18%

Escalation Reduction

Due to early interventions

3 days → 2 hrs

QA Coverage

From sampling to complete auditing

60%

QA effort Reduction

through automation and prioritisation

22% → 2 7%

PTP Conversion

5% point uplift in payment conversion

Read Case Study

testimonials

What our clients are saying

"We have been able to bring Ignosis's Account Aggregator (AA) orchestration capabilities to enable a faster, safer, and smoother data sharing experience for borrowers. It has allowed us to make more informed credit decisions and enhance access to credit for our customers."

Mohit Gupta

Chief Product Officer

“Ignosis team is extremely accessible and always on top of what is happening. What I liked most is that they always seek to understand the value they are creating for the client"

Swapnil Patil

Chief Product Officer

“Ignosis's analytics has enhanced our underwriting process through improved income detection accuracy. Their AA orchestration was seamless to integrate.”

Ajit Kumar

Co-Founder & COO

Want to explore what Ignosis can do for you?

Book a short consultation with our experts now.

Connect with Our Team

Collections

Improve Collections outcomes with context-aware AI Agents

Manages collections end-to-end using AI calling, human agents, and intelligent mandate retries. Prioritise cases, optimise actions by borrower behaviour, and improve recovery rates.

Learn More