TERMS OF SERVICE

IGNOSI SYSTEMS PRIVATE LIMITED, having its registered office at The First, 2nd floor, C-Block, C-01, B/h Keshav Baugh Party, Vastrapur, Ahmedabad, Gujarat, 380015, IN ("Company" or "we" or "us"), is the owner of the progressive webpage application titled "Ignosi" available at www.ignosis.ai (collectively referred as "Platform").

The Company requests the User (as defined below) to carefully go through these terms & conditions ("Terms of Service" or "TOS" or "Terms") prior to accessing the Platform or availing Services (as defined below) using the Platform. If User continues to browse and use the Platform to avail Services, User irrevocably and unconditionally is agreeing to comply with, abide by and be bound by all these obligations as stipulated in this TOS, which together read with our privacy policy available at www.ignosis.ai and any other applicable policies referred to herein or made available on the Platform (collectively referred as "Terms and Conditions"). The Terms and Conditions shall govern the Company's relationship with User in relation to the usage of the Platform. These Terms and Conditions supersede all previous oral, written terms and conditions (if any) communicated to User and shall act as a binding agreement between Company and the User.

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INDIAN CONTRACT ACT 1872; THE INFORMATION TECHNOLOGY ACT 2000, THE RULES MADE THEREUNDER; AND THE AMENDED PROVISIONS PERTAINING TO THE ELECTRONIC RECORDS IN VARIOUS OTHER STATUTES AS AMENDED BY THE BHARATIYA SAKSHYA ADHINIYAM, 2023.

THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

IF YOU DO NOT AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS CAPTURED IN THE TOS, PLEASE DO NOT USE THE PLATFORM OR SERVICES.

1. DEFINITIONS

"Company," "we," "us," or "our" means Ignosi Systems Private Limited and any other companies that are its subsidiaries and affiliates.

"Company Materials" means all content and materials made available on or through the Website, including text, graphics, logos, trademarks, software, interfaces, designs, documentation, and other proprietary materials, whether owned by or licensed to the Company.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, breach or virus in the systems, fire, pandemic, flood, explosion, acts of God, civil commotion, riots, insurrection, war, acts of government.

"Platform" means the website accessible at https://ignosis.ai/ and any related web-based interfaces or pages operated by the Company for non-transactional and informational purposes, excluding any production systems, customer environments, or services governed by a separate written agreement.

"Service(s)" means services provided through the Platform, as described in further detail under clause 3 below.

"User" or "you" shall mean any natural or legal person who accesses or uses the Platform and in the event that a natural person is representing a business entity or a body corporate, reference to such terms shall include a reference to such business entity and/or body corporate as well and other promoters of such business entity and/or body corporate. All references to "You" shall include yourself and any other persons You are authorised to and required to provide consent for.

2. UPDATION OF TERMS AND CONDITIONS

Your use of the Platform is subject to the Terms and Conditions, which may be updated, amended, modified or revised by us from time to time with/without notice to you. To ensure that you are aware of any additions, revisions, amendments or modifications that we may have made to these Terms and Conditions, it is important for you to refer to the Terms and Conditions from time to time. The updated Terms and Conditions shall be effective immediately and shall supersede these. We shall not be under an obligation to notify you of any changes to the Terms and Conditions. You shall be solely responsible for reviewing the Terms and Conditions from time to time for any modifications. If you continue to use the Platform/Services after the Updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accept the Updated Terms and Conditions. Any reference to Terms of Service, TOS, made herein shall refer to the latest version of the Terms of Service.

3. SERVICE(S)

The Company provides technology and infrastructure services as a Technology Service Provider ("TSP") within the Account Aggregator ("AA") ecosystem, the Open Network for Digital Commerce ("ONDC") ecosystem, and the Open Credit Enablement Network ("OCEN") ecosystem, exclusively to regulated entities and ecosystem participants, including AA, Financial Information Providers, Financial Information Users, lenders, digital service providers, and e-commerce platforms, pursuant to separate written agreements entered into with such entities.

The Company's role is limited to enabling technical, operational, and integration-related services and does not include offering financial products or services to end users, facilitating loan applications, or engaging in any consumer-facing transactions through the Platform.

4. ELIGIBILITY

By using Platform, you affirm that you are at least 18 years of age and are fully able and competent to enter the terms, conditions, obligations, affirmations, representations, warranties set forth in the Terms and Conditions, and to abide by and comply with the terms stated therein. Registration of User in the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, or person with unsound mind etc. are not eligible to use the Platform.

By accessing the Platform or by accessing any of the Services, it is deemed that the User has read and understood and accepted these Terms. If the User intends to use the Platform and/or Services on behalf of an organization, User agrees to these Terms on behalf of that organization and the User represent that he/she has the authority to do so. User's or its authorized representative's access of the Platform or by accessing availing any of the Services, signifies that the User or the User's representative is deemed that the User has read and understood and accepted these Terms.

5. INTELLECTUAL PROPERTY, PLATFORM LICENCE, AND USER MATERIALS

5.1 All Company Materials made available on or through the Platform are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms shall be construed as transferring any ownership or proprietary rights in the Company Materials.

5.2 Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and view the Platform and the Company Materials solely for lawful, informational, and non-commercial purposes. Nothing in these Terms grants you any right to use the Company's name, trademarks, logos, or branding without the Company's prior written consent.

5.3 You shall not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, publicly display, sell, license, rent, lease, transfer, mirror, frame, or otherwise exploit any part of the Platform or the Company Materials, nor remove or alter any proprietary notices, except as expressly permitted under these Terms. This licence shall automatically terminate upon any violation of these Terms and may be revoked by the Company at its discretion.

5.4 Any information, content, or materials that you voluntarily submit to the Company through the Platform, including through contact forms, enquiries, or communications ("User Materials"), shall be limited to business-related communications and enquiries and shall not include financial information, credentials, or regulated data. User Materials shall remain your property.

5.5 By submitting User Materials, you grant the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such User Materials solely for legitimate business purposes, including responding to enquiries, operating and improving the Platform, maintaining records, and internal evaluation, in accordance with applicable law and the Company's Privacy Policy, which is incorporated herein by reference. The Company does not undertake any obligation to monitor or review User Materials submitted through the Platform.

5.6 The Platform is provided for informational and communication purposes only and is not intended for the hosting or long-term storage of user-generated content. The Company does not guarantee the availability, persistence, or retrievability of any User Materials and may retain or delete such materials in accordance with its internal practices and applicable law.

5.7 You represent and warrant that any User Materials you submit are accurate to the best of your knowledge and do not violate any applicable law or infringe any third-party rights, including intellectual property or confidentiality obligations. Any feedback, suggestions, or ideas you voluntarily provide regarding the Platform may be used by the Company without restriction or obligation.

6. ACCEPTABLE USE AND CONDUCT

6.1 You agree to access and use the Platform solely for lawful, informational purposes and in compliance with these Website TOS and all applicable laws. You shall not engage in any activity that may compromise the integrity, security, availability, or lawful use of the Platform.

6.2 Without limitation, you agree not to:

(a) violate or attempt to violate any applicable law, regulation, or legal obligation;

(b) infringe or misappropriate the intellectual property or other rights of the Company or any third party;

(c) submit, transmit, or make available any information that is false, misleading, incomplete, unlawful, harmful, defamatory, obscene, or otherwise objectionable;

(d) impersonate any person or entity or misrepresent your affiliation with any person or entity;

(e) interfere with, disrupt, or attempt to disrupt the operation, security, or performance of the Platform or any related systems or networks;

(f) attempt to gain unauthorised access to any portion of the Platform, servers, or infrastructure;

(g) use any automated means (including bots, spiders, scrapers, or similar tools) to access, monitor, or copy any part of the Platform without prior written authorisation;

(h) bypass, disable, or interfere with any security, access control, or usage restrictions implemented on the Platform;

(i) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas or algorithms of the Platform, except to the extent expressly permitted by applicable law.

6.3 The Company reserves the right to restrict, suspend, or terminate access to the Platform, with or without notice, if it reasonably believes that these Website TOS or applicable law have been violated, or if such action is necessary to protect the Platform, the Company, or third parties.

6.4 The Company may preserve or disclose information where required to do so by applicable law or a valid governmental request, or where such preservation or disclosure is reasonably necessary for compliance, investigation, or enforcement purposes, in accordance with the Privacy Policy and applicable law.

7. THIRD PARTY LINKS AND RESOURCES

7.1 The Platform may contain links to, or references to, third-party websites, platforms, or resources provided solely for informational or convenience purposes. The Company does not operate, control, or endorse any such third-party websites or services and makes no representations or warranties in relation to their content, accuracy, availability, or practices.

7.2 The Company shall not be responsible or liable for any acts, omissions, content, or services of any third parties, or for any loss or damage arising from your access to or use of any third-party website or resource. Any interaction, communication, or reliance on third-party websites or resources is undertaken at your own risk and shall be governed by the terms and privacy policies of such third parties.

7.3 The inclusion of any third-party link or reference on the Platform does not imply any endorsement, approval, or association by the Company.

8. INDEMNIFICATION AND LIMITATION OF LIABILITY

8.1 You agree to defend, indemnify, and hold harmless the Company and its affiliates, and each of their respective directors, officers, employees, contractors, and representatives, from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Platform; (b) your violation of these Terms or applicable law; or (c) any information or content submitted by you through the Platform that infringes or is alleged to infringe the rights of any third party. The Company reserves the right, at its option, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to reasonably cooperate with the Company in the defence of such claim.

8.2 To the maximum extent permitted by applicable law, in no event shall the Company (including its directors, officers, employees, agents, contractors, suppliers, licensors, or partners) be liable under any legal theory — whether contract, tort, negligence, strict liability, or otherwise — for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, business interruption, or loss of opportunity, arising out of or relating to your access to or use of the Platform, even if the Company has been advised of the possibility of such damages.

8.3 Without limiting the foregoing, the Company shall not be liable for any loss or damage arising from: (a) interruptions, delays, suspension, or unavailability of the Platform; (b) unauthorised access to or alteration of your communications or data; (c) errors, inaccuracies, or omissions in any content made available on the Platform; or (d) events or circumstances beyond the Company's reasonable control.

8.4 The Company shall not be responsible or liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from Force Majeure events. The Company shall also not be liable for any delay, disruption, or issue arising from your failure to provide accurate or complete information, your unavailability or failure to respond to communications, or your non-compliance with these Terms.

8.5 Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law.

9. DISCLAIMER

9.1 Nothing on the Platform constitutes an offer, solicitation, or commitment to provide any services unless expressly agreed under a separate written agreement.

9.2 The Platform and all content, materials, and information made available on or through the Platform are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, the Company disclaims all warranties, including implied warranties of title, non-infringement, merchantability, fitness for a particular purpose, accuracy, completeness, and any warranties arising from course of performance or usage of trade.

9.3 The Company does not warrant that the Platform will be uninterrupted, timely, secure, error-free, or available at any particular time or location, that any defects will be corrected, or that the Platform or any content made available through it will be free from viruses or other harmful components. Your access to and use of the Platform is at your own risk.

9.4 Any information or materials accessed, downloaded, or otherwise obtained through the Platform are done so at your sole discretion and risk. The Company shall not be responsible or liable for any damage to your systems, loss of data, or other harm resulting from such access or use. No advice or information, whether oral or written, obtained from the Company or through the Platform shall create any warranty not expressly stated in these Terms.

9.5 The Company does not make any representations or warranties with respect to any third-party websites, platforms, content, or resources that may be referenced on or accessible through the Platform, and such references do not constitute any endorsement, approval, or association by the Company.

9.6 While the Company implements reasonable security measures in connection with the operation of the Platform, it does not guarantee that unauthorised access, security breaches, or system failures will not occur, and the Company shall not be liable for any loss or damage arising from such events, except to the extent required under applicable law.

10. GOVERNING LAW AND JURISDICTION

10.1 These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflict of laws. You and the Company agree that any dispute, claim, or controversy arising out of or in connection with these Terms, the Platform, or your access to or use thereof shall be subject to the exclusive jurisdiction of the competent courts located at Ahmedabad, Gujarat, India.

10.2 Nothing in this clause shall limit the Company's right to seek injunctive or equitable relief in any jurisdiction where such relief is necessary to protect its intellectual property rights, confidential information, or proprietary interests, to the extent permitted by applicable law.

11. CONTACT AND COMMUNICATIONS

11.1 You agree that the Company may contact you primarily by email, and where reasonably necessary, through other lawful means of communication, solely for purposes related to the Platform, including responding to enquiries, addressing issues or concerns raised by you, and seeking feedback regarding the Platform.

11.2 Any feedback, suggestions, or ideas you voluntarily provide regarding the Platform may be used by the Company without obligation or compensation. The Company is not obligated to treat such feedback as confidential.

12. GRIEVANCE REDRESSAL, SUPPORT, AND CONTACT

Step 1 — Email Support: If you have any questions, concerns, or issues relating to the Platform, these Terms, or the Company's practices, you may first contact the Company through its email-based support mechanism at info@ignosis.ai. The Company provides email support for general queries and assistance relating to the Platform. Any guidance or suggestions provided in response are for informational purposes only and shall not be construed as a warranty or guarantee of any kind.

Step 2 — Escalation to Grievance Officer: If your concern or grievance is not resolved to your satisfaction through the email support mechanism, you may escalate the matter to the Company's designated Grievance Officer at the details set out below:

Attention: Mohit Nebhnani

Designation: Grievance Officer

Email ID: mohit.nebhnani@ignosis.ai

‍Address: A-807, Navratna Corporate Park, Iscon Ambli Road, Ambli – 380058, Ahmedabad, Gujarat, India

The Company endeavours to acknowledge grievances within twenty-four (24) hours of receipt and shall use reasonable efforts to address and resolve such grievances within fifteen (15) days, in accordance with its internal policies and applicable law.

You acknowledge that the Company's obligation is limited to addressing grievances in accordance with its standard procedures and applicable law, and that dissatisfaction with the outcome or manner of resolution shall not, by itself, be construed as a failure to address the grievance.

13. MISCELLANEOUS

13.1 These Terms constitute the entire agreement between you and the Company with respect to your access to and use of the Platform and supersede all prior or contemporaneous understandings relating thereto.

13.2 If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

13.3 The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 These Terms are personal to you and may not be assigned or transferred by you without the Company's prior written consent. The Company may assign, transfer, or delegate its rights and obligations under these Terms without restriction.

13.5 Nothing in these Terms shall be deemed to create any agency, partnership, joint venture, employment, or fiduciary relationship between you and the Company, nor shall either party have authority to bind the other in any manner.

13.6 Any notices or communications under these Terms shall be made in writing and may be provided by email or by posting on the Platform, and shall be deemed effective when sent or posted, as applicable.

13.7 The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay arises due to events beyond its reasonable control, including acts of God, governmental actions, natural disasters, war, civil unrest, epidemics, or failures of utilities or communication networks ("Force Majeure Event"). The Company's obligations shall be suspended for the duration of such Force Majeure Event.

13.8 The Company reserves the right to modify, suspend, or discontinue the Platform, in whole or in part, at any time in accordance with applicable law. You acknowledge and agree that the Company shall not be liable for any modification, suspension, or discontinuation of the Platform.

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