Intelligent Collections powered by Voice AI and AA insights

Prioritise cases, decide next best action, and continuously optimise strategies based on response and repayment behaviour.

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Trusted by Leaders

HOW IT WORKS

Let us manage end-to-end Collections
for Early Bucket

Share early bucket cases via API, Excel

AI agents create personalised recovery strategies

Optimise debt recovery with effective outreach

Identify Ability and Intent from AA data

Voice AI calls

Smart mandate presentation

Call Monitoring

Intelligent Case Allocation

Smart Messaging & Payment Links

4-5% uplift in overall efficiency

25% more collected via digital channels

10% higher success in contactibility

20% reduction in escalations

capabilities

Collections Re-imagined
with AI Agents and AA Insights

REBUTTAL intelligence

Equip Voice AI with real-time borrower insights

12+ languages supported and 50+ personas to handle different scenarios

Deploy an army of AI agents for high volume, low complexity follow-ups and humans for disputes, settlement nuance, and high-risk conversations.

Use intent, risk, and contactability signals to route each case

#1 Lack of intent

Surface other EMIs already made this month

#2 No Money excuse

Show EOD balance and recent transactions

#3 Case validation

Confirm and close once payment is verified

#4 Complex negotiation

Hand over to human agent with full context

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BETTER RECOVERIES

Time mandate representation to borrower’s cashflow

AA-powered timing turns mandate execution into successful recoveries

Predicts debit success for next 24-72 hours

Aligns timing with credit inflow and peak balance windows

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case allocation

Optimise case allocation with AI decision agents

Use AA data to analyse borrower intent and assign case to optimal recovery channel

Avoid expensive field visits for borrowers who have the liquidity to pay via digital channels

Trigger Smart messaging and payment links via WhatsApp, push notifications, and other digital channels

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AI Speech Analytics

Get 100% call coverage for QA, Compliance, and Business Insights

Replace manual sampling with continuous monitoring that analyses 100% of customer calls to track agent performance, compliance adherence, customer intent, and payment promises. Flag risks, script deviations, and coaching opportunities in real time.

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testimonials

What our clients are saying

"We have been able to bring Ignosis's Account Aggregator (AA) orchestration capabilities to enable a faster, safer, and smoother data sharing experience for borrowers. It has allowed us to make more informed credit decisions and enhance access to credit for our customers."

Mohit Gupta

Chief Product Officer

“Ignosis team is extremely accessible and always on top of what is happening. What I liked most is that they always seek to understand the value they are creating for the client"

Swapnil Patil

Chief Product Officer

“Ignosis's analytics has enhanced our underwriting process through improved income detection accuracy. Their AA orchestration was seamless to integrate.”