Project Manager

Company Overview (Ignosis):

Ignosis is a well-funded company with a bold vision in the BFSI sector, backed by reputable investors. We are committed to pioneering in financial data intelligence, offering hyper-personalization, automation, and democratized credit solutions. Our mission is to empower the BFSI sector with cutting-edge technologies and insights. At Ignosis, we’re not just embracing the future; we’re actively shaping it. Join our dynamic team, where innovation meets excellence, and help us redefine the boundaries of what’s possible in FinTech.

Role Overview

We are looking for a Project Manager to work closely with the Customer Success, Product, Engineering, and External Client teams to ensure smooth delivery of client integrations, UAT, go-lives, and ongoing operational initiatives.

The ideal candidate is highly organized, proactive, and comfortable managing multiple stakeholders in a fast-paced fintech/SaaS environment.

Key Responsibilities

Client & Delivery Management

• Own end-to-end execution of client projects including onboarding, integrations, UAT, production go-live, and post-go-live tracking.
• Act as the single point of coordination between clients and internal teams (Customer Success, Product, Engineering, Ops).
• Track client dependencies such as approvals, consent enablement, whitelisting, configurations, and sign-offs.
• Ensure timely follow-ups with clients and escalate risks proactively.

Project Planning & Execution

• Create and maintain project plans, timelines, milestones, and RAID (Risks, Assumptions, Issues, Dependencies) logs.
• Drive regular project syncs, internal standups, and client status calls.
• Ensure clear documentation of scope, deliverables, and acceptance criteria.
• Monitor progress and ensure commitments are met across teams.
  

Stakeholder & Cross-Functional Coordination

• Work closely with Product and Engineering to translate client requirements into actionable tasks.
• Track feature gaps, custom developments, PoCs, and configuration changes required per client.
• Ensure alignment between product roadmap priorities and customer commitments.
  

Operational Excellence

• Bring structure to repetitive CS workflows such as UAT tracking, issue management, RCA follow-ups, and deployment communication.
• Maintain dashboards for project health, client status, blockers, and escalations.
• Support Customer Success leadership with data-driven insights on delivery bottlenecks.
  

Governance & Communication

• Ensure professional, clear, and timely communication with internal and external stakeholders.
• Drive closure on pending items like approvals, sign-offs, and production readiness.
• Ensure learnings from incidents and delays are documented and fed back into process improvements.
  

Required Skills & Experience

• 3–6 years of experience in Project Management, Program Management, or Delivery Management, preferably in SaaS, fintech, or B2B tech.
• Strong experience managing client-facing projects with multiple stakeholders.
• Excellent coordination, follow-up, and prioritization skills.
• Ability to handle ambiguity and bring structure to evolving requirements.
• Strong written and verbal communication skills.
• Experience working with Product and Engineering teams.
• Hands-on experience with project management tools (Jira, Confluence, Notion, Asana, ClickUp, etc.).
  

Good to Have

• Experience in fintech, APIs, integrations, or platform-based products.
• Familiarity with UAT processes, production releases, and incident management.
• Exposure to compliance-driven or ecosystem-based platforms.
• Ability to work with senior stakeholders on both client and internal sides.

What’s in it for you?

• Contribute directly to the next wave of growth for the FinTech industry in India by working closely on Digital Public Infrastructure like AA and OCEN-ONDC network (also touted as one of the next UPI moments of India)
• High exposure to the CEO and Founder to understand how he thinks & solve the pressing issues of the clients with him.
• Get to work with the largest banks, NBFCs and FinTech players in India and solve their pressing problems.
• Last but not the least, an industry competitive compensation package.  

To conclude, this position is tailor-made for individuals who thrive in dynamic, fast-paced environments and are passionate about creating influential fintech Products.

At Ignosis, a funded company with strong investor backing, you’ll have the opportunity to make a significant impact. Be part of our transformative journey. To apply, send your resume to careers@ignosis.ai